Support

Last updated: July 28, 2026

Questions, bug reports, or feedback about Label X-Ray? Email support@labelxray.app and we'll get back to you.

How free scans work

Every device gets 5 free scans to try the app, no account needed — a one-time trial, not a monthly allowance. Recall search is separate — always free and unlimited, no scan cost. Need more scans?

Monthly subscriptions (auto-renew until cancelled):

• Basic — $5.00/month — 20 scans/month
• Plus — $10.00/month — 50 scans/month
• Pro — $20.00/month — 200 scans/month

Scan packs (one-time, don't expire monthly):

• 10 Scan Pack — $2.00 — adds 10 scans
• 20 Scan Pack — $3.50 — adds 20 scans

Prices shown are in USD — the app displays your actual price in your local currency and region. See our Terms of Use for full billing details.

Restoring a subscription

If you've reinstalled the app or switched devices, open the paywall screen and tap Restore Purchases to reconnect an active subscription to your device.

Canceling a subscription

Subscriptions are managed through your device's own app store, not inside the app.

Android: open the Play Store app → tap your profile icon → Payments & subscriptions → Subscriptions → select Label X-Ray → Cancel.

iOS: open Settings → tap your name → Subscriptions → select Label X-Ray → Cancel Subscription.

Food vs. cosmetics

Use the Food / Cosmetics toggle on the main screen to switch categories — each has its own allergy list and analysis tuned to what matters for that kind of product.

Deleting your data

See our data deletion page for how to clear everything Label X-Ray stores for your device.